Returns & Exchanges
At Bixby & Company, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our goal is to ensure your wardrobe fits your lifestyle perfectly with a seamless and hassle-free return process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or store credit will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing